Shipping

Shipping Rates

Standard shipping within Australia starts at $9.00 for under 500 grams. If your order goes over this or cannot fit in this size satchel, additional shipping charges will occur. Please note that we do our best to keep postage costs to a minimum, but due to the shape/size of most of the Smash Replacement Parts they cannot be sent in an envelope and therefore incur greater postage costs than we would like.

For orders outside AUSTRALIA please email us regarding a shipping quote first or use the Australia Post Postage Calculator. If your order is placed prior to contacting us for a quote, the minimum cost will be $26, and an invoice will be sent for the difference between what is paid and $26.

If you require expedited shipping please contact us to arrange this.
If you are purchasing items as a gift please let us know as all items come new yet unpackaged. If you prefer packaging for a gift item this may incur further postage costs.

Delivery Times

Your orders usually will be dispatched within 3 working days. (Please allow longer for public holidays).
The following delivery timeframes for STANDARD SHIPPING apply:
5-10 working days after dispatch.
Please note we rely on Australia Post to provide delivery services so we cannot guarantee delivery times. If your order doesn’t arrive within the given timeframe, please inform us at sales@thetrustedtrolley.com.au
*Delivery to remote areas may take longer.

Delivery problems

If a delivery is late, the Purchaser must inform The Trusted Trolley customer service department as soon as possible, by e-mail. The Trusted Trolley shall then contact its authorised carrier to initiate an enquiry. Enquiries may take some time but we endeavour to resolve all delivery problems within two (2) weeks from the day of the complaint.

Upon receipt of Products ordered, the Purchaser must check that the Products are compliant. Any delivery anomalies (missing or broken Products, parcel damaged, etc) must be noted in writing by Purchasers on the delivery slip presented by the courier alongside a signature. The Purchaser must also notify The Trusted Trolley customer service department by e-mail within 3 days specifying the nature of the problem.

Order Status
Orders are processed Monday through Friday in the order in which they are received. Orders placed after 12:00PM (Noon) Monday-Thursday and 11am Friday will not be processed until the next business day. If you have questions about your order, email us and we will be happy to assist you.

Change Submitted Orders
If you need to change an order you have already placed, please contact The Trusted Trolley Customer Service via our contact page with the subject “My Order” as soon as you can. To expedite your request, please have your order number available. We will always do our best to accommodate your needs.

Report Order Problem
If your order is missing a product, contains a damaged item, or other concern, please contact customer services via our contact page. To expedite your request, please have your order number available. We will always do our best to accommodate your concern as efficiently as possible.

Returns & Exchanges

Smash goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to The Trusted Trolley within three (3) days of the receipt of the order. No returns will be accepted after this time.

Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately. This will ensure prompt corrective action on our part. A copy of the relevant invoice must accompany returned items.

All items returned are subject to individual inspection. Any item found not showing a manufacturing defect will not be allowed.

The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods. The Trusted Trolley can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused.

For returns where the Smash Product is subject to a change of mind and has been unused and unopened you may return it to us, however a re-stocking fee of 20% will apply, and you will incur the costs of returning it to The Trusted Trolley. To qualify for this return policy you must comply with the directions for returning the Product that The Trusted Trolley staff provide to you.
Please email us for more details and return address.

For our bookkeeping purposes, we respectfully request that you include a copy of the invoice with any return.

Last Updated 1 November 2017